Return and Refund Policy

Return and Refund Policy

Eligibility for Returns

We offer a 14-day return policy, meaning you have 14 days after receiving your order to request a return if the product arrives damaged, faulty, or incorrect.
Returns for change of mind or unwanted items cannot be accepted.

To be eligible for a return:

  • The item must be in the same condition you received it

  • Unused, with all original packaging, accessories, and manuals

  • Proof of purchase is required

To start a return, email us at support@margotvital.com.
Items sent back without prior approval will not be accepted.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.
If your item arrives:

  • Damaged

  • Faulty

  • Not as described

  • Or you receive the wrong item

Contact us immediately so we can evaluate the issue and make it right. We will provide a prepaid return label or offer a replacement depending on the situation.

Items That Cannot Be Returned

We cannot accept returns for:

  • Change of mind / unwanted items

  • Used items or items not in original condition

  • Items without original packaging

  • Personalized or custom-made items

  • Hazardous materials or flammable goods (if applicable)

If you are unsure whether your item qualifies, please contact our support team.

Exchanges

If you need to exchange a faulty or incorrect item, we will process an exchange once your return is approved.
For a different product or variant, please submit a return request and place a new order once approved.

European Union 14-Day Cooling Off Period

For customers in the European Union:
You have the right to cancel or return your order within 14 days, for any reason.
Products must remain unused, in original condition and packaging.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, refunds are issued to your original payment method within 10 business days.

Please note:
Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at:
📧 support@margotvital.com

Lost Packages

If your parcel goes missing in transit, we will investigate with the courier and offer a replacement or refund once confirmed.

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